About us

Welcome to MyThedaCare’s “About Us” page! We’re excited to share our story with you and give you a glimpse into the heart of who we are as a healthcare organization. At MyThedaCare, our mission is simple: To provide exceptional care, every time, with a personal touch. But what does that really mean? 

In this post, we’ll take you on a journey through our history, values, and commitment to serving the communities we call home. So sit back, relax, and get ready to learn more about the people behind MyThedaCare and what drives us forward each day.


Our Story

We’re a group of individuals passionate about building an inclusive and supportive community for people living with HIV.

Since we launched in 2003, MyThedaCare has been a vital resource for people living with HIV and their friends and family. We offer online resources, support groups, and events that help connect people with information, support, and opportunities.

Our mission is to create a safe and welcoming environment where all people affected by HIV can share knowledge, experiences, advice, and love. We want to help make lives brighter for everyone who wants to be part of our community!

What We Do

MyThedaCare is a nonprofit healthcare organization that provides accessible, high-quality care for individuals with intellectual and developmental disabilities. We provide comprehensive services to over 8,000 people in 28 counties throughout North Carolina.

Our mission is to improve the quality of life for individuals with intellectual and developmental disabilities by providing access to quality healthcare services and community inclusion. We accomplish this through our five pillars: integrated care, advocacy, research, training and service development.

We integrate all aspects of an individual’s life – from education and employment opportunities to health and wellness – in order to create a foundation for lifelong independence. Our team of professionals works together to ensure that everyone who comes through our doors feels valued and understood.

Our services include long-term care, respite care, home health assistance, day supports, community integration services and more. We partner with other organizations across the state to provide seamless coordinated services that support our goal of quality outcomes for all our clients.

Our Services

We offer a wide range of healthcare services to our patients. Our experienced and qualified team provides compassionate care for you and your loved ones. We offer a variety of services including:

  • Primary care
  • Urgent care
  • Sick visits
  • Low cost or free clinics
  • Walk in clinic
  • Home health care
  • Rehabilitation services

Pricing and Plans

At MyThedaCare, we believe that everyone deserves access to quality health care. That’s why our prices are so reasonable, and we offer a variety of plans to fit everyone’s needs.

We offer three types of plans: Bronze, Silver, and Gold. Bronze is the lowest tier, with discounts on monthly premiums and coinsurance. Silver provides greater discounts on premiums and coinsurance, but comes with fewer benefits. Gold offers the best combination of benefits and discounts on premiums and coinsurance, but requires members to pay more up-front in fees.

We also have a variety of add-on features that can make your coverage even more comprehensive. For example, you can add a family member or spouse to your plan, get life insurance through us, or get a pet injury insurance policy. We also offer a retirement planning service that can help you create an individualized spending plan for when you retire.

No matter what your needs are, we’ve got you covered at MyThedaCare. Our team is dedicated to helping you find the perfect plan for you and making sure it meets all of your needs. Contact us today to learn more about our offerings!

Customer Service

At MyThedaCare, we strive to provide the best customer service possible. We want you to feel confident and comfortable reaching out to us with any questions or concerns that you may have.

We offer a variety of ways for you to get in touch with us. You can contact us by phone, email, or through our online chat feature. We also have a dedicated customer service team that is available 24/7 to help you resolve any issues that you may have.

We are committed to providing excellent customer service 365 days a year. If there is anything that we can do to improve our service, please don’t hesitate to let us know. We would love to hear from you!

Claims Assistance

If you have experienced a loss, our team of experts can help. Whether you need support with filing insurance claims or just want someone to talk to, we are here for you. We offer a free consultation and provide 24/7 support.

The MyThedaCare Promise

At MyThedaCare, we believe that everyone should have access to the best healthcare possible. That’s why we make a promise to our patients.

  • We will always provide the highest quality care available.
  • We are committed to providing you with compassionate and personalized services.
  • Our team of experts will work together with you to find the best treatment plan for you.
  • We will always keep you informed about your health and progress.
  • We understand that every patient is unique, so we tailor our services specifically for you.